Return & Refund Policy

 At Swaraj Masala, customer satisfaction and product quality are our top priorities. We follow a transparent and fair policy for returns and refunds.

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1. Returns

Our products are food-grade consumables, so we accept returns only if:

The product was damaged or tampered during delivery, or

You received the wrong item or quantity.

To be eligible for a return, please notify us within 3 days of receiving the product, along with a photo or video of the issue.

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2. Refunds

After verification, we will process a replacement or full refund within 7 working days.

Refunds will be made to your original payment method (UPI / bank / cash).

If the issue is not related to product quality or packaging, refunds will not be applicable.

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3. No Return / Refund in These Cases

Opened or partially used packets

Change of mind after purchase

Product handled or stored improperly after delivery

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4. Exchange Option

If you receive a damaged or wrong item, you can request a replacement packet of the same product — we’ll deliver it free of charge in the next shipment or via courier.